Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 2, 2026

At Roda Signature, we personally handle the delivery of your jewellery to provide a more reliable and personal shopping experience.

Please read the following Shipping & Delivery Policy before placing an order.

1. Personal Delivery

Roda Signature manages the delivery of orders directly through its own delivery arrangements.

We do not currently use third-party courier or delivery companies for orders covered under our personal delivery service.

Delivery arrangements may vary depending on the customer's location, delivery distance, order size and other practical considerations.

2. Delivery Areas

We currently offer personal delivery only to locations where Roda Signature is able to provide the service.

Before placing an order, customers may contact us to confirm whether delivery is available to their location.

For locations outside our serviceable delivery area, we may decline the order or contact the customer to discuss whether an alternative delivery arrangement is possible.

3. Order Processing & Dispatch

Orders are generally processed after successful payment confirmation.

We aim to prepare and dispatch orders within [X–X] business days after order confirmation.

Orders containing customized, personalized or made-to-order jewellery may require additional processing time. The applicable estimated timeline will be communicated to the customer where relevant.

Processing times may be extended during festivals, sales, holidays, periods of unusually high order volume or circumstances beyond our reasonable control.

4. Estimated Delivery Time

After an order has been prepared, we will provide an estimated delivery date or delivery window where possible.

Delivery timelines are estimates and are not guaranteed unless Roda Signature has expressly confirmed a guaranteed delivery date in writing.

The actual delivery time may depend on the customer's location, distance, availability and other circumstances.

5. Delivery Charges

Delivery charges, if applicable, will be displayed or communicated to the customer before the order is confirmed.

Roda Signature may offer free delivery for selected locations, products, order values or promotional periods.

We reserve the right to change delivery charges or promotional delivery offers at any time.

6. Customer Availability

Because orders are personally delivered, customers are requested to remain available at the agreed delivery time or ensure that an authorized person is available to receive the order.

If nobody is available at the delivery address, we may contact the customer and attempt to arrange another suitable delivery time.

Additional delivery attempts may be subject to availability and, where applicable, an additional delivery charge.

7. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

- Full name
- Complete delivery address
- Building/house number
- Area/locality
- City
- PIN code
- Contact number
- Any relevant landmark or delivery instructions

Roda Signature shall not be responsible for delivery delays or failed delivery resulting from incorrect, incomplete or inaccurate information provided by the customer.

If an order needs to be redelivered because incorrect delivery information was provided, additional delivery charges may apply.

8. Delivery Confirmation

At the time of delivery, the customer or authorized recipient may be required to confirm receipt of the order.

Confirmation may be obtained through a signature, OTP, message confirmation or another reasonable method used by Roda Signature.

Once delivery has been confirmed to the customer or an authorized recipient at the provided address, the order will be considered delivered.

9. Inspection at Delivery

Customers are encouraged to check the outer packaging and the received jewellery as soon as reasonably possible after delivery.

If the package appears damaged, tampered with or the wrong product has been delivered, please contact Roda Signature immediately and provide photographs or other relevant information.

Any claim relating to damaged, missing or incorrect products will be handled according to our Return, Refund & Exchange Policy.

10. Delivery Delays

A,lthough we make reasonable efforts to deliver orders within the estimated timeframe, unforeseen circumstances may occasionally cause delays.

These may include:

- Severe weather
- Natural events
- Public holidays
- Local restrictions
- Traffic or road closures
- Unexpected operational issues
- Customer unavailability
- Incorrect delivery information
- Events beyond our reasonable control

Roda Signature will make reasonable efforts to communicate significant delivery delays to the customer.

11. Failed Delivery

If delivery cannot be completed because:

- The customer is unavailable,
- The delivery address is incorrect or incomplete,
- The customer refuses to accept the order without a valid reason, or
- The customer repeatedly fails to coordinate a delivery time,

Roda Signature may contact the customer to arrange another delivery attempt.

If the order remains undelivered after reasonable attempts to contact the customer, the order may be cancelled in accordance with our applicable Return & Refund Policy.

Any refund, where applicable, may be subject to deductions for delivery or other costs actually incurred, to the extent permitted by applicable law.

12. Changes to Delivery Address

Customers should carefully verify their delivery address before placing an order.

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We will try to accommodate the request where the order has not yet been dispatched.

Once the order has been dispatched or is already in transit, changing the delivery address may not be possible.

13. Delivery to Another Person

If the customer authorizes another person to receive the order on their behalf, the customer remains responsible for providing accurate authorization and delivery instructions.

Roda Signature may request reasonable confirmation of the recipient's identity or authorization before handing over the order.

14. Personal Delivery Limitations

Our personal delivery service is subject to operational availability.

Roda Signature reserves the right to refuse or restrict delivery to locations that are inaccessible, unsafe, outside our serviceable area or otherwise impractical for personal delivery.

In such circumstances, we will contact the customer regarding the available options.

15. No Guarantee of Exact Delivery Time

Unless expressly confirmed in writing, delivery time windows are estimates.

Customers should not make important arrangements based solely on an estimated delivery time.

We will make reasonable efforts to honour the agreed delivery window but cannot guarantee an exact time due to factors such as traffic, weather, previous deliveries and unforeseen circumstances.

16. Order Cancellation Before Delivery

Cancellation requests must be made as soon as possible after placing an order.

Orders that have already been prepared, dispatched or personally delivered may be subject to the terms and conditions of our Return, Refund & Exchange Policy.

Customized or personalized products may have separate cancellation restrictions.

17. Contact Us

For questions regarding delivery, please contact:

Roda Signature
Email: rodasignature@gmail.com
Phone/WhatsApp: 9930338688,9930337574,9987093996,9987092996
Business Address: A/603, Raj Umang 1, Ashokvan ,Dahisar east

We will make reasonable efforts to assist you with your delivery-related queries.

18. Policy Updates

Roda Signature reserves the right to update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with the updated “Last Updated” date.

By placing an order through our website, you acknowledge that you have read and understood this Shipping & Delivery Policy.